Dedicated professional support and consulting services provided by Dev Partner developers designed to help organizations and individuals find a quick and affordable solution during the project life cycle based on .net based platforms(Sitecore, SharePoint, nopCommerce, Umbraco). Experienced experts are available to answer questions, share best practices and help you solve problems quickly.
Dev Partner makes support easy with our premium support service offerings. We've got your back when you need it most.
| General Terms | |
|---|---|
| Guаrаnteed respоnse time | 24 hours (1 business day) |
| Bug fix warranty * | 5 business days |
| Permitted service requests (per contract term) | unlimited |
| Languages | English or Russian |
| Service level window (SLW) | Monday-Friday Excluding holidays |
| What is included and not included? | |
| General questions Configuration, installation and upgrade questions, optimization, etc |
|
| Development and customization questions | |
| Bug fixing | |
| Architectural advising | |
| Custom code review | |
| Support for third-party plugins and themes | |
| Underlying technologies (e.g. Windows, IIS, SQL Server) | |
| Complex customization queries * | |
* - If you need some non-trivial customization or interested in a custom plugin, then request a quote.
